Space at Hand is committed to protecting and respecting your privacy. This policy, together with our terms of use and any other documents referred to here, set out the core principle on which any personal data we collect from you or that you provide to us will be processed by us.

Please read the following carefully to understand our views and practices regarding your data and how we will treat it. When you visit our website, we keep certain basic information and recognize the importance of keeping that information secure and letting you know what we will do with it.

Space at Hand Storage may find it necessary to periodically update our privacy policy to keep up with the ever changing nature of the internet. Because of this Space at Hand Storage highly recommends that users of this website check periodically for updates to this privacy policy.

This policy only applies to our website. If you leave our website via a link or otherwise, you will be subject to the policy of that website provider. We have no control over the policy or terms of other websites. It is your responsibility to check their policy before continuing to access them.

Information Collection
Space at Hand Storage only collects personal information through this website, when you choose to provide information in-person, over the phone or in another fashion. Personal information can include, but is not limited to, your name, address, telephone number, email address, and credit card number/expiration date.

Space at Hand Storage may collect information from individual potential tenants or customers of one of Space at Hand Storage's clients who complete a reservation or indicated interest in becoming a future tenant at a storage facility. Space at Hand Storage may collect personally identifiable information if you subscribe to reputation management services or information that you choose to publicly post on social media.

Space at Hand Storage does not knowingly collect or solicit information from anyone under the age of 13 or knowingly allow them to purchase our products.

We value your privacy and will handle your information with utmost care, adhering to our privacy policy to safeguard your personal data.

Opting Out of Marketing Messages
Please note that standard messaging and data rates may apply for text messages, and you can unsubscribe from these communications at any time by following the instructions provided in the messages or by contacting us directly. If at any time you wish to stop receiving marketing SMS from us, you can opt-out by:

• Texting STOP to opt-out
• Texting UNSUBSCRIBE to opt-out
• Texting CANCEL to opt-out
• Texting QUIT to opt-out

Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.

Information Use
Space at Hand Storage may use personally identifiable information to assist us in delivering our services, reports or information you have requested.

We use your information to:

• Conduct our business
• Respond to your inquiries regarding reserving storage units
• Enable you to pay your bill online
• Enable you to purchase products and services online
• Offer Space at Hand Storage specials and discounts
• Provide you with Space at Hand Storage services and information relevant to those services and our website
• Develop new services

Cookies
Space at Hand Storage and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us through your computer or mobile device.

This information, which includes, but is not limited to: the pages you visit on our site or mobile application, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes Space at Hand Storage’s content presented on another website or mobile application.

Technologies such as: cookies, beacons, tags and scripts are used by Space at Hand Storage and our marketing partners, affiliates, or analytics or service providers, e.g. call tracking platforms. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to identify customer status, test segmentation, and referral source. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Third Party Analytics Tools
Space at Hand Storage utilizes third party analytics tools such as Google Analytics to collect non-personally identifiable information using cookies. Certain types of information, such as geo location, device type, online website behavior, demographic data & purchase history is collected and aggregated across Space at Hand Storage website for analysis and marketing initiatives.

Space at Hand Storage employs Remarketing by way of Adwords and Google Analytics to display relevant ads to users who have previously visited the website. Space at Hand Storage may use previous session information to display advertisements to you on the website and Google may set a cookie and serve ads to you on third party websites on the Google Display Network. Third parties such as Google may display ads on websites across the internet. Aggregated user data may be utilized to create remarketing and/or retargeting lists or groups of users with similar onsite behaviors or demographics.

Space at Hand Storage also uses Google Display Network Impression Reporting and Google Analytics Demographics and Interest Reporting and Interest-Based Advertising to display advertisements to users based on their inferred interests and demographics. Space at Hand Storage does not use interest-based advertising campaigns that collect personally identifiable information.

Users may learn more about Google Analytics use of cookies by visiting the Google Privacy and Terms page at http://www.google.com/policies/. You may opt out of being tracked by Google Analytics by i) Turning off cookies in the preferences settings in your browser ii) Downloading the Google Analytics opt-out browser add on available at: https://tools.google.com/dlpage/gaoptout/ iii) Opting out of user interest and demographic categories in the Settings for Google Ads feature to manage or opt out of Google interest based ads at: https://adssettings.google.com/authenticated or iv) Managing cookies used for online advertising across multiple companies at the US-based Network Advertising Initiative at http://www.networkadvertising.org/choices/.

Aggregate Information
The Site may track the total number of visitors to our Site, the number of visitors to each page of our Site, browser type, IP addresses, External Web Sites (defined below) linked to and other aggregated data collected through our services and we may analyze this data for trends and statistics in the aggregate but such information will be maintained, used and disclosed in aggregate form only and it will not contain personally identifiable information.

We may use such aggregate information to analyze trends, administer the Site, track users’ movement, and gather broad demographic information for aggregate use.

Disclosure of Personally Identifiable Information

Service Providers - We may provide personal information to third-party service providers (Payment Processing, Data Storage & Processing Facilities).

Links to Third Party Sites
This website may link to other websites. Space at Hand Storage’s Privacy Policy does not apply to third party websites. This website may contain links to other websites who may have a different privacy policy.

Security
Space at Hand Storage takes reasonable and appropriate steps to ensure the security of the information that has been provided to us. The information you provide to access your account and make bill payments or purchases is protected using industry standard e-commerce security technology such as Secure Sockets Layer (SSL) encryption technology.

Refund Policy
For questions on our refund policy, please contact the Storage Manager at office@spaceathand.com or 519.571.1100